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How we are proactively responding to the COVID-19 virus.READ MORE

Letter from the Director

During these unprecedented times, the safety of our residents and staff guide every decision we make. We are working tirelessly and with compassion to maintain the health of our residents while keeping them connected to their loved ones and to the community.  Brightmore of South Charlotte is dedicated to providing exceptional care – our resolve is stronger than ever.  We’re here for our residents, staff and you. Together, we will get through this.

Tracey Sloop
Executive Director

 

July 10, 2020: Brightmore of South Charlotte COVID-19 Update

Our Sales Team remains available for scheduled, virtual tours and appointments, and is available to answer your questions about Brightmore of South Charlotte and The Terrace at Brightmore.

WE CARE FOR YOU AND YOUR FAMILY!

Here is what we are doing at our community:

We are following CDC and local Health Department guidelines for infection control and personal protective equipment for all of our staff.

We are monitoring the CDC and local Health Department guidelines and meeting with our leadership and staff to ensure that all of our employees understand and follow the latest guidelines.

We are disinfecting our facilities and offices using products approved by the CDC, we are making rounds to ensure that our spaces are clean and employees are following the infection control practices recommended by CDC.

We are keeping you updated with Ambassador calls and One Call notifications to our families.

We have set up an email for staff to email questions and concerns and leadership rounds to address questions on the spot.

We are pre-screening our employees prior to each shift using a screening tool that reflects questions that allow us to screen for exposure and temperature checks prior to each shift.

We look forward to when we may have you back in our facilities and with your loved ones. Please call us if you have questions and concerns, we are here for you!

The following apply to Independent Living Residences ONLY:

  • Our sales team is able to accommodate tours by appointment only with a limit of two people from the same household in attendance
  • Limited visitors are allowed into the independent living community, and must wear a facial cloth covering
  • Mandatory screening activities conducted for approved visitors
  • Utilization of universal mask precautions for all staff and facial cloth coverings for residents and visitors when in community areas or while with any staff member
  • Communal dining is available with limited seating by reservation only and adhering to social distancing guidelines and CDC recommended safety precautions
  • No communal group activities
  • Adherence to social distancing guidelines at all times

The Terrace at Brightmore – Assisted Living and Memory Support: 

  • No non-essential visitors are allowed into the community at this time
  • Mandatory screening activities conducted for approved visitors
  • Utilization of universal mask precautions for all staff and facial cloth coverings for residents when in community areas or while with any staff member
  • No communal dining or group activities
  • Adherence to social distancing guidelines at all times

For more information about COVID-19, please visit The CDC’s website at https://www.cdc.gov/coronavirus/2019-ncov/cases-updates/summary.html#anchor_1580064337377

July 2, 2020: Brightmore of South Charlotte COVID-19 Update

The health and wellbeing of our residents and staff is our top priority. We continue to review the various reopening and visitation scenarios and the impact they could have on our community. We appreciate your continued patience as we work through the new guidelines to develop and train on procedures that will keep our residents, resident family members, and staff members safe and healthy.

To protect the health and safety of our staff and residents in our community, we are following several recommended precautions as outlined by the CDC.

EVERYONE CAN DO THEIR PART TO HELP! Prevent and Protect encourages everyone to: 

  • Practice the 3Ws and Wear a cloth covering over their nose and mouth; Wait six feet apart; and Wash their hands often. 
  • Get tested for COVID-19 and use Find My Testing Place to locate a nearby testing site. 
  • Answer the call and participate in the contact tracing process if they may have been exposed to COVID-19.  

At this time the recommended CDC and CMS guidelines listed below remain in place.

  • No non-essential visitors are allowed into the community
  • Mandatory screening activities conducted for approved visitors
  • Utilization of universal mask precautions for all staff and facial cloth coverings for residents when in community areas or while with any staff member
  • No communal dining or group activities
  • Adherence to social distancing guidelines at all times

For more information about COVID-19, please visit The CDC’s website at https://www.cdc.gov/coronavirus/2019-ncov/cases-updates/summary.html#anchor_1580064337377

June 15, 2020: Brightmore of South Charlotte COVID-19 Update

Our Sales Team remains available for scheduled, virtual tours and appointments, and is available to answer your questions about Brightmore of South Charlotte and The Terrace at Brightmore.

Our residents have remained active and engaged with socially distanced, out-of-the-box activities and wellness programs. Our commitment to our residents’ whole-person wellness and to the safety of our residents and staff, continue to guide each and every decision we make during this unprecedented time.

We continue to study and evaluate what various reopening scenarios may look like for our community.  We will continue to update this page with information on any new developments and plans.

The following recommended precautions remain in effect for our community.

  •  No non-essential visitors are allowed into the community
  • Mandatory screening activities conducted for approved visitors
  • Utilization of universal mask precautions for all staff and facial cloth coverings for residents when in community areas or while with any staff member
  • No communal dining or group activities
  • Adherence to social distancing guidelines at all times

For more information about COVID-19, please visit The CDC’s website at https://www.cdc.gov/coronavirus/2019-ncov/cases-updates/summary.html#anchor_1580064337377

June 5, 2020: Brightmore of South Charlotte COVID-19 Update

As state and local agencies look toward phase 3 of lifting restrictions, we remain cautious as we work through what reopening might look like for Brightmore of South Charlotte and The Terrace at Brightmore. Due to the inherent vulnerabilities of the population we serve, and for the safety of our staff who support them, we will continue to follow CDC and CMS recommendations and guidelines with regard to COVID-19. We will continue to update this page with information on any new developments and plans.

At this time, all previously posted safety precautions remain in effect. These include:

  • No non-essential visitors are allowed into the community
  • Mandatory screening activities conducted for approved visitors
  • Utilization of universal mask precautions for all staff and facial cloth coverings for residents when in community areas or while with any staff member
  • No communal dining or group activities
  • Adherence to social distancing guidelines at all times

The health and wellbeing of our residents and staff remain our priority as we work through the newest updates regarding the COVID-19 virus. To see some of the fun things we’re doing with our residents and staff, visit our News and Events Page (LINK HERE) and like us on Facebook (LINK HERE).

For more information about COVID-19, please visit The CDC’s website at https://www.cdc.gov/coronavirus/2019-ncov/cases-updates/summary.html#anchor_1580064337377

May 29, 2020: Brightmore of South Charlotte COVID-19 Update

At Brightmore of South Charlotte, life for our residents continues even as restrictions remain in place. Our Life Enrichment and Wellness Directors continue their innovative approaches to maintain social and physical engagement while adhering to social distancing and personal protective equipment guidelines. To see some of the fun things we’re doing with our residents and staff, visit our News and Events Page (LINK HERE) and like us on Facebook (LINK HERE).

We continue to study and evaluate what various reopening scenarios may look like for our community.  We will continue to update this page with information on any new developments and plans.

At this time, all previously posted safety precautions remain in effect. These include:

  • No non-essential visitors are allowed into the community
  • Mandatory screening activities conducted for approved visitors
  • Utilization of universal mask precautions for all staff and facial cloth coverings for residents when in community areas or while with any staff member
  • No communal dining or group activities
  • Adherence to social distancing guidelines at all times

The health and wellbeing of our residents and staff remain our priority as we work through the newest updates regarding the COVID-19 virus.

For more information about COVID-19, please visit The CDC’s website at https://www.cdc.gov/coronavirus/2019-ncov/cases-updates/summary.html#anchor_1580064337377

May 22, 2020: Brightmore of South Charlotte COVID-19 Update

Brightmore of South Charlotte continues to study and evaluate what various reopening scenarios may look like for our community.  As we proceed, we will continue to adhere to infection control guidelines from the CDC and health departments, including social distancing, personal protective equipment precautions, and proper sanitation in order to best ensure the safety of the members of our community and transition into the next phase.  We will continue to update this page with information on any new developments and plans.

At this time, all previously posted safety precautions remain in effect. These include:

  • No non-essential visitors are allowed into the community
  • Mandatory screening activities conducted for approved visitors
  • Utilization of universal mask precautions for all staff and facial cloth coverings for residents when in community areas or while with any staff member
  • No communal dining or group activities
  • Adherence to social distancing guidelines at all times

The health and wellbeing of our residents and staff remain our priority as we work through the newest updates regarding the COVID-19 virus. To see some of the fun things we’re doing with our residents and staff, visit our News and Events Page (LINK HERE) and like us on Facebook (LINK HERE).

For more information about COVID-19, please visit The CDC’s website at https://www.cdc.gov/coronavirus/2019-ncov/cases-updates/summary.html#anchor_1580064337377

May 15, 2020: Brightmore of South Charlotte COVID-19 Update

As our state and local agencies begin to reopen local businesses, our senior leadership team is in initial conversations about what reopening will look like for Brightmore of South Charlotte. We will continue to monitor The Centers for Disease Control and The Centers for Medicare and Medicaid Services for their strategy recommendations and guidance.

At this time, all previously posted safety precautions remain in effect. These include:

  • No non-essential visitors are allowed into the community
  • Mandatory screening activities conducted for approved visitors
  • Utilization of universal mask precautions for all staff and facial cloth coverings for residents when in community areas or while with any staff member
  • No communal dining or group activities
  • Adherence to social distancing guidelines at all times

The health and wellbeing of our residents and staff remain our priority as we work through the newest updates regarding the COVID-19 virus. To see some of the fun things we’re doing with our residents and staff, visit our News and Events Page (LINK HERE) and like us on Facebook (LINK HERE).

For more information about COVID-19, please visit The CDC’s website at https://www.cdc.gov/coronavirus/2019-ncov/cases-updates/summary.html#anchor_1580064337377

May 8, 2020: Brightmore of South Charlotte COVID-19 Update

All of us here at Brightmore of South Charlotte are making the best of the situation by working through COVID-19 TOGETHER! We have embraced our new normal and continue to engage residents in activities that adhere to social distancing. Visit our News and Events Page (LINK HERE) and like us on Facebook (LINK HERE) to see how our residents and staff are thriving during COVID-19.

The health and wellbeing of our residents and staff remain our priority as we work through the newest updates regarding the COVID-19 virus.  We continue to follow safety precautions and screening activities for residents and staff members in our community based on recommendations from The Centers for Disease Control, The Centers for Medicare and Medicaid Services, and both state and local health departments. All previously posted safety precautions remain in effect at this time.

For more information about COVID-19, please visit The CDC’s website at https://www.cdc.gov/coronavirus/2019-ncov/cases-updates/summary.html#anchor_1580064337377

May 1, 2020: Brightmore of South Charlotte COVID-19 Update

At Brightmore of South Charlotte, we continue to invite our residents to engage in activities that adhere to social distancing in order to support the quality of life we are committed to providing. Our website’s News and Events page, as well as our Facebook Page, are updated regularly to share the exciting things going on within the community.

Recognized as a Great Place to Work March 2020 – 2021, Brightmore of South Charlotte also celebrates our amazing team of workers. We recognize that a great place to work is a great place to live, and the team members here are proof of that fact.

The Brightmore of South Charlotte family of residents and staff are getting through this TOGETHER, and we want to show you how! Visit our News and Events Page (LINK HERE) and like us on Facebook (LINK HERE) to see how our residents and staff are thriving during COVID-19.

As indicated above, the health and wellbeing of our residents and staff remain our priority as we work through the newest updates regarding the COVID-19 virus.  We continue to follow safety precautions and screening activities for residents and staff members in our community based on recommendations from The Centers for Disease Control, The Centers for Medicare and Medicaid Services, and both state and local health departments. All previously posted safety precautions remain in effect at this time.

For more information about COVID-19, please visit The CDC’s website at https://www.cdc.gov/coronavirus/2019-ncov/cases-updates/summary.html#anchor_1580064337377

April 24, 2020: Brightmore of South Charlotte COVID-19 Update

General Announcements

The health and wellbeing of our residents and staff remain our priority as we work through the newest updates regarding the COVID-19 virus.  We continue to follow safety precautions and screening activities for residents and staff members in our community based on recommendations from The Centers for Disease Control, The Centers for Medicare and Medicaid Services, and both state and local health departments.

Brightmore of South Charlotte continues to follow all of the CDC recommendations as mentioned in previous updates*. These include the following:

  • Utilization of universal mask precautions for all staff and healthcare workers
  • In hallways and other areas used by more than one individual, as well as in the presence of staff, residents are to utilize cloth facial coverings to prevent the spread of the virus
  • Group activities and communal dining have stopped
  • Adhering to social distancing precautions, structured life-enrichment activities and wellness programs continue for our residents

*For additional details please see our previous updates below.

Our onsite life-enrichment and wellness teams continue to implement innovative ideas and activities that engage our residents while adhering to social distancing. Now more than ever, we aim to virtually keep residents connected to each other and to their loved ones outside of the community.

Visitation and Communications

Healthcare: Assisted Living and Memory Support

  • We continue to be closed to all non-essential visitors. We do not know when this restriction will be lifted.  All approved visitors will be screened upon arrival to the community.
  • We ask family and friends to use alternative methods of communication with residents such as phone, email, text, FaceTime, Skype, Duo, etc.
  • We strongly recommend the community provides laundry services for your loved one.

Independent Living

  • We continue to be closed to all non-essential visitors. We do not know when this restriction will be lifted. All approved visitors will be screened upon arrival to the community.
  • We ask family and friends to use alternative methods of communication with residents such as phone, email, text, FaceTime, Skype, Duo, etc.
  • We encourage all Priority Partners and customers to connect with the Sales staff via phone, email, texts or video chats.

All precautions and measures mentioned above have been implemented in response to the recommendations of The CDC. More detailed information can be found on The CDC’s website at https://www.cdc.gov/coronavirus/2019-ncov/cases-updates/summary.html#anchor_1580064337377.

April 17, 2020: Brightmore of South Charlotte COVID-19 Update

General Announcements

The health and wellbeing of our residents and staff remain our priority as we work through the newest updates regarding the COVID-19 virus.  We continue to follow safety precautions and screening activities for residents and staff members in our community based on recommendations from The Centers for Disease Control, The Centers for Medicare and Medicaid Services, and both state and local health departments.

We have been practicing social distancing for just over a month and continue to focus on helping residents stay engaged intellectually, socially and spiritually. Even though current restrictions result in physical separation, we are working hard to keep residents virtually connected to their families and their neighbors.

Brightmore of South Charlotte continues to follow all of the CDC recommendations as mentioned in previous updates*. These include the following:

  • Utilization of universal mask precautions for all staff and healthcare workers
  • In hallways and other areas used by more than one individual, as well as in the presence of staff, residents are to utilize cloth facial coverings to prevent the spread of the virus
  • Group activities and communal dining have stopped
  • Adhering to social distancing precautions, structured life-enrichment activities and wellness programs continue for our residents

*For additional details please see our previous updates below.

Visitation and Communications

Healthcare: Assisted Living and Memory Support

  • We continue to be closed to all non-essential visitors. We do not know when this restriction will be lifted.  All approved visitors will be screened upon arrival to the community.
  • We ask family and friends to use alternative methods of communication with residents such as phone, email, text, FaceTime, Skype, Duo, etc.
  • We strongly recommend the community provides laundry services for your loved one.

Independent Living

  • We continue to be closed to all non-essential visitors. We do not know when this restriction will be lifted. All approved visitors will be screened upon arrival to the community.
  • We ask family and friends to use alternative methods of communication with residents such as phone, email, text, FaceTime, Skype, Duo, etc.
  • We encourage all Priority Partners and customers to connect with the Sales staff via phone, email, texts or video chats.

All precautions and measures mentioned above have been implemented in response to the recommendations of The CDC. More detailed information can be found on The CDC’s website at https://www.cdc.gov/coronavirus/2019-ncov/cases-updates/summary.html#anchor_1580064337377.

April 10, 2020: Brightmore of South Charlotte COVID-19 Update

General Announcements

The health and wellbeing of our residents and staff remain our priority as we work through the newest updates regarding the COVID-19 virus.  We continue to follow safety precautions and screening activities for residents and staff members in our community based on recommendations from The Centers for Disease Control and The Centers for Medicare and Medicaid Services.

Per the recommendations of the CDC and CMS, group activities and communal dining have stopped in our community. Life-enrichment and wellness directors are finding innovative ways to engage residents while adhering to social distancing guidelines. The teams are working hard to preserve the residents’ lifestyle and maintain a sense of community while coping with these unprecedented constraints.

The CDC has updated the guidelines with regard to personal protective equipment inside communities. As a result, the staff and healthcare workers in Brightmore of South Charlotte will follow universal mask precautions in all areas of the community. When possible, all residents, whether they have COVID-19 symptoms or not, should cover their noses and mouths when staff is in their room. Residents can use tissues for this. They could also use cloth, non-medical masks when those are available. Residents should not use medical facemasks unless they are COVID-19-positive or assumed to be COVID-19-positive. The bullet points below regarding cloth face coverings are directly from the CDC’s website.

  • The cloth face cover is meant to protect other people in case you are infected.
  • The cloth face coverings recommended are not surgical masks or N-95 respirators. Medical face masks are critical supplies that should be reserved for healthcare workers and other first responders, as recommended by the CDC.
  • The cloth face cover is not a substitute for social distancing.
  • CDC continues to recommend that people try to keep about 6 feet between themselves and others.

We do not want residents and family members to be alarmed at this time.  This is a precautionary measure. The safety and wellbeing of our residents and staff are our number one priority and we will continue to monitor and implement CDC guidelines as updates are released.

Visitation and Communications

Healthcare: Assisted Living and Memory Support

  • We continue to be closed to all non-essential visitors. We do not know when this restriction will be lifted.  All approved visitors will be screened upon arrival to the community.
  • We ask family and friends to use alternative methods of communication with residents such as phone, email, text, FaceTime, Skype, Duo, etc.
  • We strongly recommend the community provides laundry services for your loved one.

Independent Living

  • We continue to be closed to all non-essential visitors. We do not know when this restriction will be lifted. All approved visitors will be screened upon arrival to the community.
  • We ask family and friends to use alternative methods of communication with residents such as phone, email, text, FaceTime, Skype, Duo, etc.
  • We encourage all Priority Partners and customers to connect with the Sales staff via phone, email, texts or video chats.

All precautions and measures mentioned above have been implemented in response to the recommendations of The CDC. More detailed information can be found on The CDC’s website at https://www.cdc.gov/coronavirus/2019-ncov/cases-updates/summary.html#anchor_1580064337377.

April 1, 2020: Brightmore of South Charlotte COVID-19 Update

General Announcements

The health and wellbeing of our residents and staff remain our priority as we work through the newest updates regarding the COVID-19 virus.  We continue to follow safety precautions and screening activities for residents and staff members in our community based on recommendations from The Centers for Disease Control and The Centers for Medicare and Medicaid Services.

Per the recommendations of the CDC and CMS, group activities and communal dining have stopped in our community. Our life-enrichment and wellness directors are finding innovative ways to engage residents while adhering to social distancing guidelines. The teams are working hard to preserve the lifestyle and maintain a sense of community while coping with these unprecedented constraints.

The CDC has updated its guidelines with regard to personal protective equipment inside communities. In response to this update, Brightmore of South Charlotte will be following universal mask precautions when in resident/patient care areas. We do not want residents and family members to be alarmed as this is a precautionary measure at this time. The safety and wellbeing of our residents and staff continue to be our priority, and we will continue to monitor and implement CDC guidelines as updates are released.

Visitation and Communications

Healthcare: Assisted Living and Memory Support

  • We continue to be closed to all non-essential visitors. We do not know when this restriction will be lifted.  All approved visitors will be screened upon arrival to the community.
  • We ask family and friends to use alternative methods of communication with residents such as phone, email, text, FaceTime, Skype, Duo, etc.
  • We strongly recommend the community provides laundry services for your loved one.

 Independent Living

  • We continue to be closed to all non-essential visitors. We do not know when this restriction will be lifted. All approved visitors will be screened upon arrival to the community.
  • We ask family and friends to use alternative methods of communication with residents such as phone, email, text, FaceTime, Skype, Duo, etc.
  • We encourage all Priority Partners and customers to connect with the Sales staff via phone, email, texts or video chats.

March 27, 2020: Brightmore of South Charlotte COVID-19 Update

General Announcements

The health and wellbeing of our residents and staff remain our priority as we work through the newest updates regarding the COVID-19 virus.  We continue to follow safety precautions and screening activities for residents and staff members in our community based on recommendations from The Centers for Disease Control and The Centers for Medicare and Medicaid Services.

Per the recommendations of the CDC and CMS, group activities and communal dining have stopped in our community. Life-enrichment and wellness directors are finding innovative ways to engage residents while adhering to social distancing guidelines. The teams are working hard to preserve the lifestyle and maintain a sense of community while coping with these unprecedented constraints.

Visitation and Communications

 Healthcare: Assisted Living and Memory Support

  • We continue to be closed to all non-essential visitors. We do not know when this restriction will be lifted.  All approved visitors will be screened upon arrival to the community.
  • We ask family and friends to use alternative methods of communication with residents such as phone, email, text, FaceTime, Skype, Duo, etc.
  • We strongly recommend the community provides laundry services for your loved one.

Independent Living

  • We continue to be closed to all non-essential visitors. We do not know when this restriction will be lifted. All approved visitors will be screened upon arrival to the community.
  • We ask family and friends to use alternative methods of communication with residents such as phone, email, text, FaceTime, Skype, Duo, etc.
  • We encourage all Priority Partners and customers to connect with the Sales staff via phone, email, texts or video chats.

March 20, 2020: Brightmore of South Charlotte COVID-19 Update

General Announcements

The health and wellbeing of our residents and staff remain our priority as we work through the newest updates regarding the COVID-19 virus.  We continue to follow safety precautions and screening activities for residents and staff members in our community based on recommendations from The Centers for Disease Control and The Centers for Medicare and Medicaid Services.

Visitation and Communications

 Healthcare: Assisted Living and Memory Support

  • We continue to be closed to all non-essential visitors. We do not know when this restriction will be lifted.  All approved visitors will be screened upon arrival to the community.
  • We ask family and friends to use alternative methods of communication with residents such as phone, email, text, FaceTime, Skype, Duo, etc.
  • We strongly recommend the community provides laundry services for your loved one.

Independent Living

  • We continue to be closed to all non-essential visitors. We do not know when this restriction will be lifted. All approved visitors will be screened upon arrival to the community.
  • We ask family and friends to use alternative methods of communication with residents such as phone, email, text, FaceTime, Skype, Duo, etc.
  • We encourage all Priority Partners and customers to connect with the Sales staff via phone, email, texts or video chats.

March 12, 2020: Brightmore of South Charlotte COVID-19 Update

As the COVID-19 virus continues to spread and concerns continue to grow, Brightmore of South Charlotte has decided to take precautionary measures to ensure the health and safety of our residents, family members and staff our community. Much about the virus is still unknown, but we do know that the population we serve is at greater risk for the most serious impacts associated with this new strain of virus.

Based upon revised recommendations of The Centers for Medicare and Medicaid Services (“CMS”) and The Centers for Disease Control and Prevention (“CDC”), Brightmore of South Charlotte will prohibit unnecessary visitors to help combat the spread of COVID-19 and protect the health and welfare of our residents. We encourage loved ones to forego in-person visits and communicate with our residents by video chat, telephone, or through social media. These precautions are vital to helping us avoid and minimize the possible spread of this virus internally and throughout the community at large.

We are also educating staff, residents and our families on symptom awareness for COVID-19 and infection control best practices. We have clear protocols for staff to stay home and not come to work if they are ill or symptomatic. Plans are already in place to handle a wide range of emergencies and are being updated and evaluated as we receive new information. We are working closely with other health care providers in our community to help ensure the health and safety of all.

We will stay up to date with the latest information from the CMS and CDC. Our top priority is the health and well-being of our residents and those who care and support them each and every day. We will continue to work with state and local public health and emergency preparedness officials to protect our residents and the community in which we live.

Given that this is an evolving situation, we will make every effort to provide timely updates regarding any changes in practices and circumstances in our community.

We thank you for your patience and understanding as we navigate this challenge and remain focused on providing exceptional care and services for our residents.

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Brightmore of South Charlotte

10225 Old Ardrey Kell Rd
Charlotte, NC 28277

704-557-0511